AC gov’t records 100% resolution, compliance rate in ‘8888 Citizen’s Complaint Center’

ANGELES CITY—The city government here under the leadership of Mayor Carmelo ‘Pogi’ Lazatin, Jr. achieved a 100 percent compliance rate in handling complaints from January to September 2023.

This is based on the data reported by the Office of the President’s (OP) 8888 Citizen’s Complaint Center thru the City Planning and Development Office (CPDO) headed by Engr. Nilda Quito.

“I would like to commend Engr. Quito for being an effective 8888 Citizen’s Complaint Center Focal Person,” Lazatin said.

Mayor Lazatin vows to efficiently utilize the 8888 Citizen’s Complaint Center to address complaints coming from the citizens of Angeles City.

“Our administration will continue to use this mechanism of the Philippine government to receive and resolve the grievances of our dear Angeleños,” Mayor Lazatin asserted.

From January to September, the CPDO received a total of 56 citizens’ concerns, which were acted upon and resolved within the 72-hour compliance period set by the OP.

Engr. Quito said that CPDO, being the focal office of the 8888 Citizen’s Complaint Center in Angeles City, will remain vigilant in responding to concerns coming from the complaint center.

“We will further improve our responsiveness and timely convey the public’s complaints to the proper authorities here in Angeles City,” she said.

The 8888 Citizens’ Complaint Center was established by virtue of Executive Order No. 6 in 2016, which aimed to promote transparency, accountability, and responsiveness in the government.