SSS urges clients to do transactions online

Social Security System Luzon Central 2 Vice President Gloria Corazon Andrada (left) is encouraging clients to do their transactions online to limit walk-ins amid the Covid-19 pandemic. (Jag Lyra Costamero/PIA 3)

CITY OF SAN FERNANDO, Pampanga (PIA) — Social Security System (SSS) is encouraging clients to do their transactions online amid the Covid-19 pandemic.


SSS Luzon Central 2 Vice President Gloria Corazon Andrada emphasized that their online services are made available on their website at to reduce walk-in clients visiting their offices.


“We have improved our digital services so that there would be no need for the public to visit our office, and only do their transactions through our website. They just have to make sure that they have registered at the My.SSS portal so that they can enable their online transaction,” she said.


Clients could also send their concerns and queries using the Text SSS Facility by typing SSS HELP and sending to 2600, which costs P2.50 per transaction.


In addition, SSS also developed the SSS Mobile, a mobile application where users could have the convenience of accessing social security membership information, and track contributions, loans, and benefit applications, among others.


“If they will be making payments, they could also generate their Payment Reference Number (PRN), and they will get their Statement of Accounts,” Andrada stated.


She detailed that clients could also send their concerns at their corporate email address at [email protected].


Overseas Filipino Workers are also encouraged to direct their queries to [email protected] or [email protected].


The public may also connect through SSS by dialing their landline at 1455.


Meanwhile, Andrada shared that they are accepting face-to-face transactions via a number coding scheme where the last or 10th digit of the SS number is used as the basis.


Clients whose numbers end at 1 and 2 could transact every Monday; 3 and 4 every Tuesday; 5 and 6 every Wednesday; 7 and 8 every Thursday; and 9 and 0 every Friday.


“In this way, we could limit the number of people visiting our office, and make sure that we could still observe the necessary health protocols for the safety not only of our clients but also of our employees,” she furthered. 


SSS announced that appointments could also be made online at the SSS website by selecting the Member’s Info tab on the home page menu, and clicking the Appointment System button.


SOURCE: Jag Lyra D. Costamero (PIA3)