SM Malls in Baliwag, Marilao, and Pulilan continue to uphold the security and safety of mall-goers through their annual Joint Tactical Inspection and General Assembly recently conducted by the Customer Relations Services (CRS) Department and Security Force at SM City Baliwag’s Open Parking.
The Joint Tactical Inspection (JTI) aims to test the administrative efficiency, training management, proficiency, and emergency response skills of the security force assigned to SM Supermalls, SM Retail Group, and its affiliates to ensure the safety of customers, employees, and tenants.
Present to grace and inspect the security force’s performance were Provincial Director of Bulacan PPO, PCOL Relly Bagasin Arnedo, and SM Head of Security Affairs, Mr. Almus Alabe, who instilled the importance of discipline, alertness, and vigilance in ensuring customer safety and handling crisis and emergency situations.
Sharing honors are SAVP for Customer Relations Services of SM Retail, Mr. Charleston Tan; AVP (OIC) for Customer Relations Services of Shopping Center Management Corporation, Mr. Rafael Tejada; and AVP for Customer Relations Services of Food and Retail Group, Mr. Victor Santiago. Also present were the SVP, Head of Special Projects, Office of the President, Mr. Bien Mateo; the SAVP for Mall Operations, Ms. Johanna Melissa Rupisan; and the AVP for Mall Operations, Ms. Ana Datu.
During the Joint Tactical Inspection, security and other agency personnel were also awarded commendations for their honesty and trustworthiness in returning valuable recovered items to mall patrons.
The Joint Tactical Inspection is one of the annual exercises observed in all SM Supermalls nationwide that aims to examine personnel compliance with the company’s security standards and policies.
